To welcome customers into the Farm Shop and assist in finding products when requested.
To manage the till and check out customers shopping, taking payment.
To answer the phone and assist customers with any questions that they have.
To answer emails regarding customer orders for click and collect or deliveries.
To serve customers over the deli & cheese counters as required during your shift.
To serve and prepare takeaway drinks, cakes and hot counter treats.
To be friendly and helpful towards our customers, keeping in mind that you play a key role in the customers impression of the business.
To restock shelves as required.
To ensure all date codes of shop stock are within date and comply with food safety legislation.
To keep an eye on stock levels and flag up any low stocks to Product buyers.
To order any new stock as requested by Product buyers.
To enter any new products into the stock management system, ensuring all details are entered correctly.
To assist with stock counts when required.
To assist with cashing up at the end of each shift, ensuring the tills balance at the end of each shift and raising and recording any non-conformances.
To complete finance paperwork to ensure we are accounting for all stock transfers and waste.
To ensure work stations are kept to a good level of hygiene throughout the shift.
To follow best practice when handling any food products, especially allergens and ready-to-eat products.
To sweep floors at the end of every shift in the shop.