We are looking for people to join our front of house team who have a sunny personality and lovely manners with a passion for delivering excellent customer service.
To welcome customers into the café and ensure they can find a table and have the correct menus available for service.
To take customers orders at the table and ensure that the correct communication about each order is delivered to each relevant department, so drinks/food can be produced as required
To make customer drinks and deliver them to their table.
To deliver food from the kitchen to the customer’s table when the Kitchen Team request it is taken.
To prepare tea cakes, cream teas, snack boxes in the prep room and deliver to customers as required.
To ensure the customer is happy with their food and to check in if they would like anything else during service.
To ensure communication between customers and Kitchen Team is correct and keep Kitchen Team informed about any specific customer requirements.
To report any complaints on the food/service to the Head Chef and the Café Manager during that shift.
To ensure that the customer has the right cutlery on the table.
To be friendly and helpful towards our customers, keeping in mind that I play a key role in the customers impression of the business.
To clear tables and wipe down.
To ensure work stations are kept to a good level of hygiene throughout the shift.
To take glasses to the prep room and wash as required.
To help the Kitchen Porter take crockery, cutlery back to designated areas.
To sweep floors at the end of every shift in café and café bar.
To always follow best practice hygiene rules whilst at work.
To clean toilets at the end of each shift.
To unload trays as they come into the kitchen and to ensure that waste is disposed of as per procedure.
To minimise food waste throughout the shift, always recording any waste in the waste book.
Unlike other restaurants, we have extremely sociable day-time hours with 9am-5pm trading times. You will just be required to work at one off evening events periodically and Friday evenings during the summer months.
A passion to work with customers and deliver excellent service to everyone who visits Hilltop Farm
Minimum 1 years’ experience would be preferable
Highly-motivated, enthusiastic and energetic with a sunny personality
Ability to work well under pressure
Work well within a team
Well organised and excellent time management
Share our passion for food & ingredients
for the job
To apply for this position please fill out your details below along with your covering email and upload a copy of your CV.
Covid 19 Update: Tough times for all and firstly, we sincerely hope all of our lovely customers, your friends and family are ok and in good health. Our café will be closed indefinitely however, we plan to reshape our café into a takeaway business in the coming days. Our Farm Shop will continue to trade business as usual 9am-5pm, as we look forward to continuing to serve our local community the best we can.