Good at service with a smile?
We are looking for people to join our front of house team who have a sunny personality and lovely manners with a passion for delivering excellent customer service.
Responsibilities
Customer service:
- To welcome customers into the café and ensure they can find a table and have the correct menus available for service.
- To take customers orders at the table and ensure that the correct communication about each order is delivered to each relevant department, so drinks/food can be produced as required
- To make customer drinks and deliver them to their table.
- To deliver food from the kitchen to the customer’s table when the Kitchen Team request it is taken.
- To prepare tea cakes, cream teas, snack boxes in the prep room and deliver to customers as required.
- To ensure the customer is happy with their food and to check in if they would like anything else during service.
- To ensure communication between customers and Kitchen Team is correct and keep Kitchen Team informed about any specific customer requirements.
- To report any complaints on the food/service to the Head Chef and the Café Manager during that shift.
- To ensure that the customer has the right cutlery on the table.
- To be friendly and helpful towards our customers, keeping in mind that I play a key role in the customers impression of the business.
Hygiene:
- To clear tables and wipe down.
- To ensure work stations are kept to a good level of hygiene throughout the shift.
- To take glasses to the prep room and wash as required.
- To help the Kitchen Porter take crockery, cutlery back to designated areas.
- To sweep floors at the end of every shift in café and café bar.
- To always follow best practice hygiene rules whilst at work.
- To clean toilets at the end of each shift.
Waste management:
- To unload trays as they come into the kitchen and to ensure that waste is disposed of as per procedure.
- To minimise food waste throughout the shift, always recording any waste in the waste book.
Benefits
Unlike other restaurants, we have extremely sociable day-time hours with 9am-5pm trading times. You will just be required to work at one off evening events periodically and Friday evenings during the summer months.
About you
- A passion to work with customers and deliver excellent service to everyone who visits Hilltop Farm
- Minimum 1 years’ experience would be preferable
- Highly-motivated, enthusiastic and energetic with a sunny personality
- Ability to work well under pressure
- Work well within a team
- Well organised and excellent time management
- Share our passion for food & ingredients
Apply
for the job
To apply for this position please fill out your details below along with your covering email and upload a copy of your CV.