(Maternity cover)
Are you a great Team player, do you love working with people and have a passion for delivering excellent customer service? Then this role could be perfect for you! We are looking for someone full-time to cover maternity leave.
Responsibilities
Managing a happy and effective team:
- To manage, lead, motivate and develop the Team to ensure that everyone in the Team understands their role and is also being developed as they want to.
- To manage the Team rota, ensuring that there is always appropriate cover available.
- To carry out Team 1:1’s as the Team require.
Customer service:
- Overall accountability for customer service, being the point of escalation if the Team need support
- To be an ambassador for the Hilltop Farm brand, always leading the way with great customer communications, ensuring a customer never leaves feeling they have not been given great service, when they have fairly raised something with us.
Stock management:
- Overall accountability for café stock, ensuring that we always have the appropriate amount of stock on site to meet our customers needs.
- To ensure that we are getting the most competitive prices from our suppliers.
- To manage waste, minimising the value of stock thrown away whilst ensuring that food safety and quality is not compromised.
- To ensure our stock is always compliant with food safety legislation with regards to date codes, labelling, pricing & storage.
Hygiene & food safety:
- To ensure that the Café is maintained to a high standard of hygiene at all times and that it always complies with food safety legislation.
- To ensure compliance with EHO visits and we achieve a 5/5 rating at our next spot visit.
- To lead by example with regards to hygiene standards set, ensuring the Team are always clear on what needs to be done and best practice is followed.
Events:
- Managing or supporting events as required.
Finance:
- Cashing up after shifts and till float management.
- Ensure we meet our company budgets and they are adjusted as required.
The ideal candidate will have the below qualities:
- Is passionate about delivery of great customer service.
- Has a love of local, seasonal produce and food provenance.
- Has the ability to organise a team to run service effectively, leading from the front to establish credibility and trust.
- Has excellent people skills with the ability to build an instant rapport.
- Has great leadership and motivational skills.
- Is driven by a passion for delivering a high standard of service.
Apply
for the job
If you are interested or know someone who may be, please fill out the details below and upload your CV, or email enquiries@hilltopfarmshop.com, or speak with Aimee or Lotte whilst you are here!